Shipping

Who delivers the package?
We work with PostNL, DPD and DHL. We automatically choose the courier that can take the most sustainable route. We believe it is extremely important that the package is delivered with care. If you wish to order for less than €50, the shipping costs will automatically be added to your total amount. This will only be visible after entering the delivery address.

Can I track my package?
Rest assured, with a personal Track & Trace link, you don't have to worry about your package's journey. You can track your package with a single click from your mailbox.

I want to return an item
We want to make it as easy as possible for you! That's why we offer a 30-day cooling-off period. You may return all items within 30 days, provided you keep them in their original condition. If reasonably possible, return the items undamaged and unopened. Read more about returns on the next page (Link)

1. House of Seraphine (hereinafter: "Seller") 

   House of Seraphine (S&E)
   Driekerkenstraat 75 
   8501 Bissegem
   Belgium

   Phone number: +32 484 42 37 99
   Email address: hello@houseofseraphine.be
   Company number: 0780889293
   VAT number: BE0780889293

2. These conditions apply to every offer, every order and every distance contract concluded between the Seller and the consumer or business customer (hereinafter: "Buyer").

1. The agreement is concluded at the moment the Buyer has finalized the order and the Seller has sent an electronic order confirmation.
2. Seller reserves the right to refuse an order or to attach additional conditions to the delivery, provided this is communicated to the Buyer with reasons.

1. All stated prices are in Euro, including VAT and excluding shipping costs, unless expressly stated otherwise.
2. The amount of the shipping costs will be communicated to the Buyer before the final placement of the order.
3. The Buyer is obliged to make the payment via the payment methods offered on the webshop. The delivery period only commences after receipt of payment.

1. Seller will exercise the greatest possible care in receiving and executing orders.
2. The place of delivery is the address that the Buyer has made known to the company.
3. The maximum legal delivery period is 30 days , unless a shorter or longer term has been explicitly agreed upon beforehand. If delivery is delayed, or if an order cannot be carried out or only partially, the Buyer will be notified of this no later than 30 days after placing the order. In that case, the Buyer has the right to dissolve the agreement free of charge.

1. For consumers: The risk of damage and/or loss of products rests with the Seller until the moment of delivery to the consumer or a representative designated in advance and made known to the Seller, unless expressly agreed otherwise.
2. For business customers (B2B): The risk of transport, storage and delivery transfers to the Buyer at the moment the goods leave the Seller's warehouse (Ex Works).

1. The consumer has the right to dissolve the agreement without giving reasons during a period of 14 calendar days . This period commences on the day after receipt of the product by the consumer.
2. During the cooling-off period, the consumer will handle the product and its packaging with care. The product may only be unpacked or used to the extent necessary to assess the nature, characteristics and functioning of the product.
3. The direct costs of returning the product are for the Buyer's account, unless the Seller has failed to inform the Buyer about this.
4. After timely dissolution, the Seller will refund all received payments (including standard shipping costs for the outward journey) to the consumer within 14 days .

1. Seller guarantees that the products comply with the agreement and the statutory warranty of conformity (for consumers, the statutory warranty of 2 years applies).
2. Complaints about the execution of the agreement or visible defects must be submitted to the Seller via Hello@houseofseraphine.be within a reasonable time (at the latest within 7 calendar days after discovery), fully and clearly described.

1. The total liability of Seller due to an attributable shortcoming in the fulfillment of the agreement is at all times limited to compensation for direct damage up to a maximum of the price agreed for that agreement (including VAT).
2. Seller is never liable for indirect damage, including but not limited to consequential damage, lost profit, missed savings or damage due to business stagnation.

1. Belgian law applies exclusively to all legal relationships to which Seller is a party.
2. Disputes between Seller and Buyer will in the first instance be submitted to the competent court of the district where Seller is established, unless the law imperatively prescribes otherwise.